Privacy Policy

Last Updated: June 16, 2026

At Mayo MD Medical Tourism ("we," "our," or "us"), we are committed to protecting the privacy and confidentiality of our patients' personal and medical data. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, contact us, or utilize our medical facilitation services.

1. Information We Collect

To facilitate your medical treatment in India, we may collect the following categories of information:

  • Personal Identification: Name, age, gender, nationality, passport details, and contact details (email address, telephone number, WhatsApp handle).
  • Medical Information: Diagnostic reports, medical history summaries, scan images (MRI, CT, X-ray), details of previous treatments, and prescriptions.
  • Travel Information: Travel dates, flight details, visa status, accommodation choices, and information on accompanying companions.

2. How We Use Your Information

We use your information strictly to coordinate your medical tourism journey. This includes:

  • Sharing diagnostic reports and history with accredited, JCI/NABH-licensed healthcare facilities and specialists in India for clinical reviews.
  • Requesting cost estimates and customized treatment programs on your behalf.
  • Drafting and providing Medical Visa Invitation Letters (VIL) required by embassies.
  • Coordinating ground logistical support (airport pickup, translation services, hotel reservations).
  • Communicating updates with you via email, phone call, or chat platforms.

3. Data Sharing and Confidentiality

Your medical data is shared strictly with professional medical partners. We do not sell, rent, or lease your personal information to third-party advertisers or unverified operators. Information is shared only with:

  • Certified doctors, surgeons, and medical boards in India evaluating your files.
  • Authorized administrative personnel managing billing, visas, and coordination services.
  • Legal authorities when strictly required to satisfy regulatory and medical visa laws.

4. Data Security & Retention

We deploy robust physical, administrative, and technological security controls to ensure that your medical records are transmitted securely. Form data submitted containing files is encrypted during transmission via HTTPS/TLS, processed in temporary server memory, and forwarded securely to clinical review boards. We do not store medical files in publicly accessible cloud directories or sell data to third-party marketing companies. Data is retained strictly for the duration required to evaluate clinical options or until an explicit deletion request is received in accordance with India's Digital Personal Data Protection (DPDP) Act and international medical confidentiality standards.

5. Your Rights

You have the right to request access to your submitted data, request corrections of personal contact details, or request permanent deletion of your submitted medical records from our coordination systems at any time.

6. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us at:

📧 Email: medicaltourismmayomd@gmail.com